We were one of the first hospitals to start using Vetstar. We have been using it since April, 1990. Our space is very limited and without Vetstar I’m sure we would be forced to add a room and add personnel. It pays for itself every day.
We have been using the Vetstar program since 1995 and have been paperless since that time. We have been extremely impressed with the customer service. Vetstar has been very responsive to our needs, and have modified the program many times with improvements that we have requested. When we have had computer problems they have even assisted us on weekends. The program has more options and flexibility than any other veterinary management software we analyzed.
We use this computer system as a backbone for our hospital management system and it has allowed us to stay more organized and efficient than our competition.
If customers can’t find it, it doesn’t exist. Clearly list and describe the services you offer. Also, be sure to showcase a premium service. nimal Health Laboratory(AHL) has been using the VADDS program since 2010. It has met all of our needs in many aspects, including price. We have been extremely impressed with the quality and timeliness of the customer service. The VADDs management team is always courteous, professional and knowledgeable. Advanced Technology has been very responsive to our needs, and have modified the program with improvements that we have requested. The program has more options and flexibility than any other LIMS software we analyzed.
We just celebrated our 4 year anniversary with the VADDS…Like many users, VADDS ushered in a new era for our reference laboratory. Mired in an old inhouse system since the start of our lab service, our clients responded favorably when they saw the new professionalism demonstrated in our reporting when we went live with the system. Our lab staff also met with an immediate satisfaction when they learned of all the abilities of the new system…Lab efficiency was increased dramatically and the new LIS was very easy to learn…ATC staff support is excellent. We look upon them as an extension of our own lab staff. They are knowledgeable of our lab service and can understand and anticipate our needs. Needless to say, our choice of using VADDS was one the most important business decisions for our lab service in recent years and it has continued to only be a positive experience.